📦 Order Processing & Shipping Information
🕒 Processing Time
Please allow 3–5 business days for order processing before your items are shipped.
🚚 Shipping Time
U.S. Orders
Shipped via USPS or FedEx. Estimated delivery time: 15–20 business days.
International Orders
Delivery times may range from 15–30 business days, depending on your location and the fulfillment center.
⏳ Shipping Delays
Occasionally, delays may occur due to factors beyond our control — including holidays, weather conditions, natural disasters, or global disruptions. We appreciate your patience and understanding.
📦 Tracking Your Order
All shipments include tracking details. You’ll receive your tracking number via email once your order ships.
Need help? Visit our Track Your Order page anytime.
❌ Order Cancellations
Orders can be canceled within 24 hours of placement.
To cancel, email us at zenvita@gmail.com with the subject line:
“CANCEL MY ORDER.”
🏠 Incorrect Shipping Address
Noticed a mistake in your shipping address?
Email us within 24 hours of placing your order.
After the order ships, we are unable to make changes.
🚪 Delivery Attempts
Our shipping partners typically make two delivery attempts. If unsuccessful, the package may be returned to us.
📸 Damaged Items
Received a damaged product?
Email us with your order number and a photo of the item.
We’ll send a replacement — no extra cost, no hassle.
🙋 Still Have Questions?
We’re here to help!
Reach out anytime at zenvita@gmail.com — our team usually responds within 24 hours.
Thank you for choosing zenvita. We appreciate your trust and are committed to delivering a smooth, reliable shopping experience.